Customer journey–focused systems that feel like you.
It’s branding for your back end. Making sure what your clients expect on the front actually happens behind the scenes.
You’re juggling client work, chasing deadlines, and trying to keep up.
You’ve outgrown DIY setups and quick fixes.
Things only run smoothly when you stay on top of them - and that’s not sustainable.
Most business owners hit this stage and start firefighting.
But the real issue isn’t the tech - it’s that your customer journey and your systems don’t match.
At Ember, we start with your customer journey - not your tools.
We look at how you want your clients to feel at every stage, map out that flow, then design systems and automations that deliver it consistently.
No more patchwork fixes or chasing the latest tool.
Just smart, human-first systems that make your client experience feel effortless - for them and for you.
We work with coaches, consultants, course creators, and small creative agencies at every stage of growth:
🔥 The Spark Stage – building your foundations before things get busy
🔥 The Inferno Stage – stuck in chaos, ready for calm
🔥 The Sustained Burn – scaling a team and need visibility + consistency
Wherever you are, we’ll help you move from firefighting to flow.
Your systems should feel like you - smooth, clear, and built around the way your clients actually move through your business.
Introducing Ember - four ways to align your client journey with the tech and tools that keep it running.
🔥 Ember Ignite
A 90-minute customer-journey mapping session where we design your full client flow, map your workflows, and outline the systems you actually need to deliver it - with a full action plan to take away.
🔥 Ember Build
End-to-end journey design and system build - from audit to automation. Everything aligned, connected, and built to flow.
🔥 Ember Community
For course creators, membership owners, and educators. We design and connect your digital platforms so your learners, members, and community experience feels seamless.
🔥 Ember One
One system. Simple, solid, and stress-free. Perfect if you just need one area of your business to finally work properly.
Wherever you are, we’ll build the systems that light up your customer journey - taking you from firefighting to flow.
Most “email marketing” advice stops at writing.
But what happens next - tagging, segmentation, automations, and tracking - is what makes the magic happen.
That’s where I come in.
I design and build the tech that makes your funnels run smoothly, whether it’s:
✅ A simple welcome sequence and lead magnet setup
✅ A full sales funnel with smart tagging and exclusions
✅ Or ongoing tech support for marketing agencies who’d rather write than wrestle with platforms
You bring the copy - I’ll make sure it all connects, delivers, and converts.
When your systems and customer journey finally match, everything clicks.
Clients feel cared for.
Your delivery becomes smoother.
And you get your time, energy, and breathing room back.
Because good systems aren’t just about automation - they’re about alignment.
Ready to stop firefighting and start flowing?
Let’s map your journey and build the systems to bring it to life.
“She stopped my Sunday night stress in its tracks.
Victoria instantly offers solutions that work.”
Founder, Cantel Studio
"She’s the ‘fixer’ I needed in my life!
She took time to understand my pain points and offered pragmatic, efficient recommendations."
Leadership Coach
“I’ve gone from overthinking everything to total clarity.
Worth her weight in gold"
Personal Brand Strategist
“Viki came in, cleaned everything up and saved me hours.
I can breathe again!”
Co-Founder, Precision Edits
Bite-sized, practical tips to connect your tools, scale your systems, & free up headspace for the stuff that matters.